:root {
  --brand: #ea234b;
  --brand-dark: #c8173d;
  --brand-soft: #fde9ed;
  --brand-pale: #fff6f8;
  --ink: #202124;
  --ink-strong: #111214;
  --muted: #656565;
  --muted-light: #858585;
  --line: #e5e5e5;
  --line-strong: #d5d5d5;
  --surface: #fff;
  --surface-soft: #f7f7f7;
  --surface-warm: #fbf9f9;
  --success: #18794e;
  --danger: #b4233f;
  --shadow: 0 14px 38px rgba(32,33,36,.08);
  --shadow-soft: 0 8px 24px rgba(32,33,36,.06);
  --radius: 12px;
  --shell: 1180px;
}

* { box-sizing: border-box; }
html { max-width: 100%; overflow-x: hidden; scroll-behavior: smooth; }
body { max-width: 100%; margin: 0; overflow-x: hidden; color: var(--ink); background: #fff; font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; font-size: 16px; line-height: 1.6; }
body.menu-open, body.search-open { overflow: hidden; }
a { color: inherit; text-decoration: none; }
img { display: block; max-width: 100%; height: auto; }
button, input, select, textarea { font: inherit; }
button { color: inherit; }
.shell { width: min(calc(100% - 40px), var(--shell)); margin-inline: auto; }
.narrow { width: min(calc(100% - 40px), 790px); }
.sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0,0,0,0) !important; white-space: nowrap !important; border: 0 !important; }
[hidden] { display: none !important; }
.icon { width: 1.35em; height: 1.35em; flex: 0 0 auto; }
h1, h2, h3 { margin: 0; color: var(--ink-strong); line-height: 1.12; letter-spacing: -.035em; }
h1 { font-size: clamp(2.4rem, 5vw, 4.6rem); }
h2 { font-size: clamp(1.65rem, 3vw, 2.7rem); }
h3 { font-size: 1.08rem; }
p { margin: 0; }
:focus-visible { outline: 3px solid rgba(234,35,75,.32); outline-offset: 3px; }
.skip-link { position: fixed; top: -100px; left: 18px; z-index: 1000; padding: 10px 16px; border-radius: 7px; color: #fff; background: var(--brand); }
.skip-link:focus { top: 18px; }
.eyebrow, .hero-kicker, .section-kicker { display: inline-block; color: var(--brand); font-size: .74rem; font-weight: 850; letter-spacing: .11em; text-transform: uppercase; }
.eyebrow.light, .section-kicker.light { color: #ffafbf; }

/* Header */
.site-header { position: sticky; top: 0; z-index: 100; border-bottom: 1px solid var(--line); background: rgba(255,255,255,.98); backdrop-filter: blur(16px); transition: box-shadow .2s ease; }
.site-header.is-scrolled { box-shadow: 0 8px 28px rgba(32,33,36,.09); }
.header-utility { color: #ececec; background: var(--ink); font-size: .72rem; }
.header-utility > .shell { min-height: 33px; display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.header-utility nav { display: flex; gap: 22px; }
.header-utility a:hover { color: #fff; text-decoration: underline; text-underline-offset: 3px; }
.header-inner { min-height: 84px; display: flex; align-items: center; gap: 22px; }
.brand { flex: 0 1 330px; margin-right: auto; }
.brand-lockup { width: min(300px,30vw); display: block; }
.brand-lockup img { width: 238px; }
.brand-lockup > span { display: block; margin: -8px 0 0 82px; color: var(--ink); font-size: .54rem; font-weight: 780; line-height: 1.15; }
.desktop-nav { display: flex; align-self: stretch; gap: 0; }
.desktop-nav a { position: relative; display: flex; align-items: center; padding: 0 11px; color: #363636; font-size: .84rem; font-weight: 760; }
.desktop-nav a::after { position: absolute; right: 11px; bottom: 0; left: 11px; height: 3px; content: ""; background: var(--brand); transform: scaleX(0); transition: transform .18s ease; }
.desktop-nav a:hover, .desktop-nav a.is-active { color: var(--brand); }
.desktop-nav a:hover::after, .desktop-nav a.is-active::after { transform: scaleX(1); }
.header-actions { display: flex; align-items: center; gap: 3px; }
.header-report { display: inline-flex; min-height: 42px; align-items: center; padding: 9px 15px; border-radius: 7px; color: #fff; background: var(--brand); font-size: .79rem; font-weight: 850; white-space: nowrap; }
.header-report:hover { background: var(--brand-dark); }
.language-switch { padding: 8px 7px; color: var(--brand); font-size: .78rem; font-weight: 850; }
.icon-button { width: 40px; height: 40px; display: inline-grid; padding: 0; place-items: center; border: 0; border-radius: 8px; background: transparent; cursor: pointer; }
.icon-button:hover { color: var(--brand); background: var(--brand-soft); }
.menu-toggle { display: none; }
.mobile-nav { padding: 4px 20px 18px; border-top: 1px solid var(--line); background: #fff; }
.mobile-nav a { display: block; padding: 11px 8px; border-bottom: 1px solid var(--line); font-weight: 750; }
.mobile-nav a.is-active { color: var(--brand); }
.mobile-nav .mobile-report { margin-top: 10px; border: 0; border-radius: 7px; color: #fff; background: var(--brand); text-align: center; }
.search-panel { position: fixed; inset: 125px 0 auto; z-index: 99; padding: 28px 0; background: #fff; box-shadow: var(--shadow); }
.search-panel-inner { display: flex; align-items: flex-end; gap: 16px; }
.search-panel form { flex: 1; }
.search-panel label { display: block; margin-bottom: 8px; font-weight: 800; }
.search-input-wrap { display: flex; gap: 8px; }
.search-input-wrap input { flex: 1; min-width: 0; padding: 13px 15px; border: 1px solid var(--line-strong); border-radius: 8px; }

/* Controls */
.button { min-height: 46px; display: inline-flex; align-items: center; justify-content: center; gap: 9px; padding: 10px 18px; border: 1px solid transparent; border-radius: 7px; font-size: .88rem; font-weight: 820; transition: transform .18s ease, background .18s ease, border-color .18s ease; cursor: pointer; }
.button:hover { transform: translateY(-1px); }
.button-primary { color: #fff; background: var(--brand); }
.button-primary:hover { background: var(--brand-dark); }
.button-secondary, .button-outline { border-color: var(--brand); color: var(--brand); background: #fff; }
.button-secondary:hover, .button-outline:hover { background: var(--brand-pale); }

/* Homepage hero */
.support-hero { position: relative; overflow: hidden; padding: 56px 0 92px; background: linear-gradient(112deg,#f7f7f7 0,#fff 58%,#fff7f9 100%); }
.support-hero::before { position: absolute; inset: 0; content: ""; background: radial-gradient(circle at 79% 43%,rgba(234,35,75,.08),transparent 28%), linear-gradient(90deg,rgba(255,255,255,.97) 0,rgba(255,255,255,.76) 47%,rgba(255,255,255,.13) 72%); pointer-events: none; }
.support-hero::after { position: absolute; right: -160px; bottom: -300px; width: 620px; height: 620px; border: 1px solid rgba(234,35,75,.09); border-radius: 50%; content: ""; box-shadow: 0 0 0 52px rgba(234,35,75,.018),0 0 0 104px rgba(234,35,75,.010); }
.hero-tech-scene { position: absolute; z-index: 0; top: -28px; right: max(-95px,calc((100vw - var(--shell))/2 - 125px)); width: min(760px,60vw); height: calc(100% + 42px); background: url('../img/hero-tech-grid.svg') center right/contain no-repeat; opacity: .58; filter: saturate(.82); pointer-events: none; }
.support-hero-grid { position: relative; z-index: 1; display: grid; grid-template-columns: minmax(0,1.45fr) minmax(310px,.55fr); align-items: center; gap: 72px; }
.support-hero-copy h1 { max-width: 720px; margin-top: 12px; font-size: clamp(3rem,5.1vw,5.25rem); line-height: 1; letter-spacing: -.058em; }
.support-hero-copy > p { max-width: 660px; margin-top: 20px; color: var(--muted); font-size: 1.12rem; }
.support-search { width: min(720px,100%); min-height: 68px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 13px; margin-top: 32px; padding: 7px 8px 7px 19px; border: 1px solid var(--line-strong); border-radius: 9px; background: #fff; box-shadow: var(--shadow-soft); }
.support-search > .icon { width: 23px; height: 23px; color: var(--brand); }
.support-search input { min-width: 0; border: 0; outline: 0; color: var(--ink); background: transparent; }
.support-search input::placeholder { color: #858585; }
.support-search button { min-height: 52px; display: inline-flex; align-items: center; gap: 8px; padding: 0 20px; border: 0; border-radius: 7px; color: #fff; background: var(--brand); font-weight: 820; cursor: pointer; }
.support-search button:hover { background: var(--brand-dark); }
.support-search button .icon { width: 18px; }
.support-popular { display: flex; flex-wrap: wrap; align-items: center; gap: 7px 16px; margin-top: 14px; color: #777; font-size: .79rem; }
.support-popular span { font-weight: 760; }
.support-popular a { color: var(--brand-dark); text-decoration: underline; text-decoration-color: #e8a8b5; text-underline-offset: 4px; }
.service-desk-card { display: grid; grid-template-columns: auto 1fr; gap: 15px 14px; padding: 27px; border-top: 4px solid var(--brand); border-radius: 4px 4px 11px 11px; color: #fff; background: var(--ink); box-shadow: 0 20px 44px rgba(32,33,36,.17); }
.service-desk-icon { width: 49px; height: 49px; display: grid; place-items: center; border-radius: 8px; color: #fff; background: var(--brand); }
.service-desk-icon .icon { width: 26px; height: 26px; }
.service-desk-card > div > span { color: #bbb; font-size: .69rem; font-weight: 820; letter-spacing: .09em; text-transform: uppercase; }
.service-desk-card h2 { margin-top: 2px; color: #fff; font-size: 1.2rem; }
.service-desk-card > p, .service-desk-card > .service-desk-actions, .service-desk-card > dl { grid-column: 1/-1; }
.service-desk-card > p { color: #d0d0d0; font-size: .84rem; line-height: 1.55; }
.service-desk-actions { display: flex; align-items: center; gap: 15px; }
.service-desk-actions > a:last-child { display: inline-flex; align-items: center; gap: 7px; color: #fff; font-size: .78rem; font-weight: 800; }
.service-desk-actions > a:last-child:hover { color: #ffb0bf; }
.support-primary { border-radius: 7px; color: #fff; background: var(--brand); }
.support-primary:hover { background: var(--brand-dark); }
.service-desk-card dl { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 1px 0 0; padding-top: 16px; border-top: 1px solid rgba(255,255,255,.16); }
.service-desk-card dt { color: #aaa; font-size: .67rem; }
.service-desk-card dd { margin: 2px 0 0; font-size: .77rem; font-weight: 760; }
.primary-actions { position: relative; z-index: 2; margin-top: -48px; }
.primary-action-grid { display: grid; grid-template-columns: repeat(4,1fr); border: 1px solid var(--line); border-radius: 10px; background: #fff; box-shadow: var(--shadow); overflow: hidden; }
.primary-action { min-height: 124px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 13px; padding: 21px; border-left: 1px solid var(--line); transition: background .18s ease; }
.primary-action:first-child { border-left: 0; }
.primary-action > span { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.primary-action > span .icon { width: 22px; height: 22px; }
.primary-action > .icon { width: 17px; color: #aaa; }
.primary-action strong, .primary-action small { display: block; }
.primary-action strong { font-size: .92rem; }
.primary-action small { margin-top: 3px; color: var(--muted); font-size: .7rem; line-height: 1.35; }
.primary-action:hover { background: var(--brand-pale); }
.primary-action:hover > .icon { color: var(--brand); transform: translateX(2px); }
.primary-action.is-emphasis { color: #fff; background: var(--brand); }
.primary-action.is-emphasis > span { color: var(--brand); background: #fff; }
.primary-action.is-emphasis small { color: #ffe3e9; }
.primary-action.is-emphasis > .icon { color: #fff; }
.primary-action.is-emphasis:hover { background: var(--brand-dark); }

/* Helpdesk banner */
.helpdesk-banner { padding: 24px 0 0; background: #fff; }
.helpdesk-banner-inner { min-height: 116px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 20px; padding: 20px 26px; border: 1px solid #f0c7d0; border-left: 5px solid var(--brand); border-radius: 10px; background: var(--brand-pale); }
.helpdesk-banner-icon { width: 58px; height: 58px; display: grid; place-items: center; border-radius: 50%; color: #fff; background: var(--brand); }
.helpdesk-banner-icon .icon { width: 30px; height: 30px; }
.helpdesk-label { color: var(--brand); font-size: .69rem; font-weight: 850; letter-spacing: .1em; text-transform: uppercase; }
.helpdesk-banner h2 { margin-top: 2px; font-size: 1.55rem; }
.helpdesk-banner p { margin-top: 4px; color: var(--muted); font-size: .84rem; }
.helpdesk-actions { display: flex; flex-wrap: wrap; gap: 9px; }

/* Homepage content */
.essential-services, .common-guides { padding: 54px 0; }
.support-section-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 26px; margin-bottom: 30px; }
.support-section-heading h2 { margin-top: 6px; font-size: clamp(1.95rem,3vw,2.85rem); }
.support-section-heading > a, .role-all-link { display: inline-flex; align-items: center; gap: 8px; color: var(--brand-dark); font-size: .83rem; font-weight: 820; }
.support-section-heading > a:hover, .role-all-link:hover { color: var(--brand); }
.support-section-heading > a .icon, .role-all-link .icon { width: 17px; }
.essential-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 13px; }
.essential-grid > a { min-height: 116px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 15px; padding: 19px; border: 1px solid var(--line); border-radius: 9px; background: #fff; transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease; }
.essential-grid > a > span { width: 48px; height: 48px; display: grid; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.essential-grid > a > span .icon { width: 26px; height: 26px; }
.essential-grid strong, .essential-grid small { display: block; }
.essential-grid strong { font-size: .92rem; }
.essential-grid small { margin-top: 3px; color: var(--muted); font-size: .71rem; line-height: 1.4; }
.essential-grid > a > .icon { width: 16px; color: #aaa; }
.essential-grid > a:hover { transform: translateY(-2px); border-color: #e7a5b2; box-shadow: var(--shadow-soft); }
.essential-grid > a:hover > .icon { color: var(--brand); }
.role-services { padding: 56px 0; background: var(--surface-soft); }
.role-shell { display: grid; grid-template-columns: .74fr 1.46fr; gap: 70px; }
.role-intro { padding-top: 11px; }
.role-intro h2 { margin-top: 9px; font-size: clamp(2.1rem,3.7vw,3.5rem); line-height: 1.04; }
.role-intro p { max-width: 430px; margin-top: 17px; color: var(--muted); }
.role-content { min-width: 0; }
.role-tabs { display: flex; margin-bottom: 21px; border-bottom: 1px solid var(--line-strong); }
.role-tabs button { position: relative; padding: 12px 19px; border: 0; color: #777; background: transparent; font-weight: 820; cursor: pointer; }
.role-tabs button::after { position: absolute; right: 13px; bottom: -2px; left: 13px; height: 3px; content: ""; background: transparent; }
.role-tabs button[aria-selected="true"] { color: var(--brand); }
.role-tabs button[aria-selected="true"]::after { background: var(--brand); }
.role-panel > p { margin-bottom: 16px; color: var(--muted); font-size: .86rem; }
.role-link-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.role-link-grid > a { min-height: 93px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 12px; padding: 15px; border: 1px solid var(--line); border-radius: 8px; background: #fff; }
.role-link-grid > a > span { width: 40px; height: 40px; display: grid; place-items: center; border-radius: 7px; color: var(--brand); background: var(--brand-soft); }
.role-link-grid > a > span .icon { width: 21px; }
.role-link-grid strong, .role-link-grid small { display: block; }
.role-link-grid strong { font-size: .84rem; }
.role-link-grid small { margin-top: 2px; color: var(--muted); font-size: .67rem; line-height: 1.35; }
.role-link-grid > a > .icon { width: 16px; color: #aaa; }
.role-link-grid > a:hover { border-color: #e7a5b2; }
.role-link-grid > a:hover strong, .role-link-grid > a:hover > .icon { color: var(--brand); }
.role-all-link { margin-top: 21px; }
.common-guide-grid { display: grid; grid-template-columns: repeat(2,1fr); border-top: 1px solid var(--line); }
.common-guide-grid > a { min-height: 90px; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 14px; padding: 17px 9px; border-bottom: 1px solid var(--line); }
.common-guide-grid > a:nth-child(odd) { padding-right: 30px; border-right: 1px solid var(--line); }
.common-guide-grid > a:nth-child(even) { padding-left: 30px; }
.common-guide-grid > a > span { width: 39px; height: 39px; display: grid; place-items: center; border-radius: 50%; color: var(--brand); background: var(--brand-soft); }
.common-guide-grid > a > span .icon { width: 20px; }
.common-guide-grid small, .common-guide-grid strong { display: block; }
.common-guide-grid small { color: var(--muted); font-size: .67rem; }
.common-guide-grid strong { margin-top: 2px; font-size: .86rem; }
.common-guide-grid > a > .icon { width: 16px; color: #aaa; }
.common-guide-grid > a:hover strong, .common-guide-grid > a:hover > .icon { color: var(--brand); }
.status-support { scroll-margin-top: 122px; padding: 54px 0; color: #fff; background: var(--ink); }
.status-support-grid { display: grid; grid-template-columns: 1.45fr .55fr; gap: 85px; align-items: center; }
.status-copy h2 { max-width: 720px; margin-top: 9px; color: #fff; font-size: clamp(1.95rem,3.4vw,3.2rem); }
.status-copy > p { max-width: 690px; margin-top: 16px; color: #c9c9c9; }
.status-copy > div { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 25px; }
.support-light { color: var(--brand-dark); background: #fff; }
.support-light:hover { color: var(--brand); }
.support-outline-light { border-color: rgba(255,255,255,.55); color: #fff; background: transparent; }
.support-outline-light:hover { border-color: #fff; }
.support-contact-card { padding: 24px; border: 1px solid rgba(255,255,255,.17); border-radius: 9px; background: rgba(255,255,255,.045); }
.support-contact-card h3 { margin-bottom: 13px; color: #fff; }
.support-contact-card > a, .support-contact-card > div { display: grid; grid-template-columns: auto 1fr; align-items: center; gap: 11px; padding: 12px 0; border-top: 1px solid rgba(255,255,255,.12); }
.support-contact-card > * > .icon { color: #ff9bb0; }
.support-contact-card small, .support-contact-card strong { display: block; }
.support-contact-card small { color: #aaa; font-size: .66rem; }
.support-contact-card strong { margin-top: 1px; font-size: .81rem; }
.support-news { border-bottom: 1px solid var(--line); background: #fff; }
.support-news > .shell { min-height: 100px; display: grid; grid-template-columns: 125px 1fr auto; align-items: center; gap: 32px; }
.support-news > .shell > span { color: var(--brand); font-weight: 850; }
.support-news > .shell > div { padding-left: 32px; border-left: 1px solid var(--line); }
.support-news small { color: var(--muted); font-size: .69rem; }
.support-news h2 { margin-top: 2px; font-size: .98rem; }
.support-news p { margin-top: 3px; color: var(--muted); font-size: .76rem; }
.support-news a { display: inline-flex; align-items: center; gap: 8px; color: var(--brand-dark); font-size: .8rem; font-weight: 820; }
.support-news a .icon { width: 16px; }

/* Inner page framework */
.breadcrumbs { min-height: 42px; display: flex; align-items: center; gap: 8px; color: #808080; font-size: .72rem; }
.breadcrumbs a:hover { color: var(--brand); }
.page-intro { padding: 36px 0 32px; border-top: 1px solid #f3f3f3; border-bottom: 1px solid #f0e2e5; background: linear-gradient(115deg,var(--brand-pale),#fff 72%); }
.page-intro .eyebrow { margin-bottom: 9px; }
.page-intro h1 { font-size: clamp(2.35rem,4.5vw,4rem); }
.page-intro p { max-width: 720px; margin-top: 12px; color: var(--muted); font-size: 1rem; }
.section { padding: 52px 0; }
.compact-top { padding: 32px 0 16px; }
.content-with-sidebar { display: grid; grid-template-columns: 225px 1fr; gap: 30px; align-items: start; }
.filter-panel { position: sticky; top: 150px; padding: 17px; border: 1px solid var(--line); border-radius: 9px; background: var(--surface-soft); }
.filter-panel h2 { margin: 0 0 12px 9px; font-size: .83rem; letter-spacing: 0; }
.filter-panel button { width: 100%; display: block; padding: 9px 11px; border: 0; border-radius: 6px; color: var(--muted); background: transparent; text-align: left; font-size: .78rem; font-weight: 720; cursor: pointer; }
.filter-panel button:hover, .filter-panel button.is-active { color: var(--brand-dark); background: var(--brand-soft); }
.service-list-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 13px; }
.service-card { min-height: 124px; display: flex; align-items: center; gap: 15px; padding: 18px; border: 1px solid var(--line); border-radius: 9px; background: #fff; transition: transform .18s ease, border-color .18s ease, box-shadow .18s ease; }
.service-card:hover { transform: translateY(-2px); border-color: #e5a0af; box-shadow: var(--shadow-soft); }
.service-card > span { width: 45px; height: 45px; display: grid; flex: 0 0 auto; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.service-card h2, .service-card h3 { margin-bottom: 3px; font-size: .93rem; letter-spacing: -.02em; }
.service-card p { color: var(--muted); font-size: .74rem; line-height: 1.42; }
.support-banner { display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 15px; margin-top: 24px; padding: 20px; border-radius: 9px; background: var(--brand-pale); }
.support-banner > .icon { width: 35px; height: 35px; color: var(--brand); }
.support-banner strong { display: block; }
.support-banner p { color: var(--muted); font-size: .78rem; }

/* Guides */
.intro-search { display: flex; align-items: flex-end; justify-content: space-between; gap: 30px; }
.intro-search > div { flex: 1; }
.intro-search form { min-width: 330px; display: flex; border: 1px solid var(--line-strong); border-radius: 8px; background: #fff; }
.intro-search input { flex: 1; min-width: 0; padding: 12px 14px; border: 0; border-radius: 8px; outline: 0; }
.intro-search button { width: 48px; border: 0; border-radius: 0 7px 7px 0; color: #fff; background: var(--brand); cursor: pointer; }
.guide-list { border-top: 1px solid var(--line); }
.guide-row { min-height: 82px; display: grid; grid-template-columns: auto 1fr auto auto; align-items: center; gap: 14px; padding: 13px 15px; border-bottom: 1px solid var(--line); transition: background .18s ease; }
.guide-row:hover { background: var(--brand-pale); }
.guide-icon { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 8px; color: var(--brand); background: var(--brand-soft); }
.guide-row h2 { font-size: .89rem; letter-spacing: -.015em; }
.guide-row small, .guide-row time { color: var(--muted); font-size: .68rem; }
.guide-row > .icon { width: 16px; color: var(--brand); }
.empty-state { padding: 30px; color: var(--muted); text-align: center; }

/* Detail and article pages */
.detail-hero { padding: 44px 0; border-top: 1px solid #f2f2f2; background: linear-gradient(115deg,var(--brand-pale),#fff 70%); }
.detail-hero-grid { display: grid; grid-template-columns: 1.25fr .55fr; align-items: center; gap: 60px; }
.detail-icon { width: 58px; height: 58px; display: grid; place-items: center; margin-bottom: 18px; border-radius: 11px; color: #fff; background: var(--brand); }
.detail-icon .icon { width: 31px; height: 31px; }
.detail-hero h1 { font-size: clamp(2.5rem,4.8vw,4.5rem); }
.detail-hero p { max-width: 700px; margin-top: 15px; color: var(--muted); font-size: 1.02rem; }
.hero-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 24px; }
.service-orbit { position: relative; width: 220px; height: 220px; display: grid; place-items: center; margin-inline: auto; border: 1px solid #f1bcc8; border-radius: 50%; color: var(--brand); background: rgba(255,255,255,.7); }
.service-orbit::before, .service-orbit::after { position: absolute; border: 1px solid #f5d7de; border-radius: 50%; content: ""; }
.service-orbit::before { inset: 25px; }
.service-orbit::after { inset: 55px; }
.service-orbit > .icon { width: 64px; height: 64px; }
.service-orbit span { position: absolute; width: 10px; height: 10px; border-radius: 50%; background: var(--brand); }
.service-orbit span:nth-child(2) { top: 24px; left: 53px; }.service-orbit span:nth-child(3) { right: 17px; bottom: 70px; }.service-orbit span:nth-child(4) { bottom: 18px; left: 74px; }
.article-layout { display: grid; grid-template-columns: minmax(0,1fr) 260px; gap: 52px; align-items: start; padding-top: 42px; padding-bottom: 48px; }
.article-header { margin-bottom: 32px; padding-bottom: 28px; border-bottom: 1px solid var(--line); }
.article-header h1 { margin-top: 12px; font-size: clamp(2.2rem,4vw,3.7rem); }
.article-header > p { margin-top: 14px; color: var(--muted); font-size: 1.02rem; }
.article-body { color: #3f3f3f; }
.article-body h2 { margin: 34px 0 12px; font-size: 1.45rem; }
.article-body h3 { margin: 26px 0 10px; }
.article-body p, .article-body ul, .article-body ol { margin: 0 0 18px; }
.article-body a:not(.button) { color: var(--brand-dark); text-decoration: underline; text-underline-offset: 3px; }
.article-body li { margin-bottom: 7px; }
.article-body .button { color: #fff; background: var(--brand); text-decoration: none; }
.article-side { position: sticky; top: 155px; padding: 20px; border: 1px solid var(--line); border-radius: 9px; background: var(--surface-soft); }
.article-side h2 { margin-bottom: 10px; font-size: .84rem; letter-spacing: 0; }
.article-side > a { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 10px 0; border-bottom: 1px solid var(--line); color: #555; font-size: .75rem; font-weight: 720; }
.article-side > a:hover, .article-side > a.is-active { color: var(--brand); }
.article-side > a .icon { width: 15px; }
.tag { display: inline-flex; padding: 5px 9px; border-radius: 99px; color: var(--brand-dark); background: var(--brand-soft); font-size: .69rem; font-weight: 820; }
.article-pagination { display: flex; justify-content: space-between; gap: 20px; margin-top: 35px; padding-top: 20px; border-top: 1px solid var(--line); color: var(--brand-dark); font-size: .8rem; font-weight: 800; }
.help-card { margin-top: 18px; padding: 18px; border-radius: 8px; background: var(--brand-pale); text-align: center; }
.help-card > .icon { width: 38px; height: 38px; color: var(--brand); }
.help-card strong { display: block; margin-top: 8px; }
.help-card p { margin: 4px 0 12px; color: var(--muted); font-size: .73rem; }

/* FAQ and news */
.faq-layout { display: grid; grid-template-columns: minmax(0,1fr) 285px; gap: 35px; align-items: start; }
.faq-list { border-top: 1px solid var(--line); }
.faq-list details { border-bottom: 1px solid var(--line); }
.faq-list summary { min-height: 60px; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 12px 3px; font-weight: 780; cursor: pointer; list-style: none; }
.faq-list summary::-webkit-details-marker { display: none; }
.faq-list summary .icon { width: 18px; color: var(--brand); transition: transform .18s ease; }
.faq-list details[open] summary { color: var(--brand-dark); }
.faq-list details[open] summary .icon { transform: rotate(180deg); }
.faq-list details p { padding: 0 38px 20px 3px; color: var(--muted); }
.contact-card { padding: 24px; border: 1px solid #f0c4ce; border-radius: 9px; background: var(--brand-pale); text-align: center; }
.contact-card > .icon { width: 48px; height: 48px; color: var(--brand); }
.contact-card h2 { margin-top: 11px; font-size: 1.08rem; }
.contact-card p { margin: 6px 0 17px; color: var(--muted); font-size: .82rem; }
.contact-card > a:not(.button) { display: flex; align-items: center; gap: 8px; margin: 10px 0; color: #444; font-size: .8rem; font-weight: 720; }
.contact-card .button { margin-top: 10px; }
.news-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 16px; }
.news-card { min-height: 250px; display: flex; flex-direction: column; padding: 23px; border: 1px solid var(--line); border-top: 4px solid var(--brand); border-radius: 4px 4px 9px 9px; background: #fff; }
.news-card-top { display: flex; justify-content: space-between; gap: 15px; color: var(--muted); font-size: .67rem; }
.news-card-top span { color: var(--brand); font-weight: 820; }
.news-card h2 { margin-top: 18px; font-size: 1.2rem; }
.news-card h2 a:hover { color: var(--brand); }
.news-card p { margin-top: 11px; color: var(--muted); font-size: .82rem; }
.news-card > a { display: inline-flex; align-items: center; gap: 7px; margin-top: auto; padding-top: 20px; color: var(--brand-dark); font-size: .79rem; font-weight: 820; }
.news-card:only-child { grid-column: 1/-1; min-height: 160px; display: grid; grid-template-columns: 150px minmax(0,1fr) auto; grid-template-rows: auto auto; align-items: center; gap: 5px 28px; }
.news-card:only-child .news-card-top { grid-row: 1/3; flex-direction: column; align-self: stretch; justify-content: center; padding-right: 24px; border-right: 1px solid var(--line); }
.news-card:only-child h2 { grid-column: 2; align-self: end; margin-top: 0; }
.news-card:only-child p { grid-column: 2; align-self: start; margin-top: 0; }
.news-card:only-child > a { grid-column: 3; grid-row: 1/3; margin-top: 0; padding-top: 0; white-space: nowrap; }
.detail-page > .article-header.narrow { padding-top: 44px; padding-bottom: 26px; }
.detail-page > .article-body.narrow { padding-top: 26px; padding-bottom: 46px; }

/* Contact */
.contact-layout { display: grid; grid-template-columns: 265px minmax(0,1fr) 180px; gap: 17px; align-items: stretch; }
.contact-info, .contact-channels, .quick-help { padding: 23px; border: 1px solid var(--line); border-radius: 9px; background: #fff; }
.contact-info { background: var(--surface-soft); }
.contact-info h2, .contact-channels h2, .quick-help h2 { margin-bottom: 19px; font-size: .96rem; letter-spacing: -.01em; }
.contact-info > div { display: flex; gap: 10px; margin-bottom: 18px; }
.contact-info .icon { color: var(--brand); }
.contact-info strong { display: block; margin-bottom: 2px; font-size: .73rem; }
.contact-info p, .contact-info a { color: var(--muted); font-size: .8rem; }
.contact-channels { padding: 30px; }
.contact-channels h2 { max-width: 620px; margin: 8px 0 12px; font-size: 1.65rem; }
.contact-channels > p { max-width: 720px; color: var(--muted); font-size: .88rem; }
.contact-channel-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 23px; }
.contact-note { display: flex; gap: 12px; margin-top: 25px; padding: 15px; border-radius: 8px; background: var(--surface-soft); color: var(--muted); font-size: .8rem; }
.contact-note .icon { flex: 0 0 auto; color: var(--brand); }
.contact-note strong { display: block; margin-bottom: 3px; color: var(--ink); }
.contact-note a { color: var(--brand-dark); font-weight: 800; }
.quick-help { background: var(--brand-pale); }
.quick-help a { display: block; padding: 7px 0; color: var(--brand-dark); font-size: .8rem; font-weight: 800; }

/* Legal and policy pages */
.legal-layout { display: grid; grid-template-columns: 245px minmax(0,1fr); gap: 42px; align-items: start; }
.legal-summary { position: sticky; top: 118px; padding: 23px; border: 1px solid #f0c4ce; border-radius: 9px; background: var(--brand-pale); }
.legal-summary span { display: block; margin-bottom: 9px; color: var(--brand-dark); font-size: .7rem; font-weight: 850; letter-spacing: .08em; text-transform: uppercase; }
.legal-summary strong { display: block; font-size: 1.03rem; line-height: 1.35; }
.legal-summary p { margin-top: 10px; color: var(--muted); font-size: .78rem; }
.legal-content { max-width: 820px; }
.legal-content h2:first-of-type { margin-top: 16px; }
.legal-updated { padding-bottom: 15px; border-bottom: 1px solid var(--line); color: var(--muted); font-size: .76rem; }

/* Footer */
.site-footer { color: #d0d0d0; background: var(--ink); }
.footer-main { display: grid; grid-template-columns: 1.75fr repeat(3,1fr); gap: 34px; padding: 40px 0 28px; }
.footer-brand-lockup { display: block; }
.footer-brand-lockup img { width: 230px; }
.footer-brand-lockup strong { max-width: 255px; display: block; margin: -9px 0 0 77px; color: #fff; font-size: .55rem; line-height: 1.25; }
.footer-brand p { max-width: 420px; margin-top: 17px; color: #aaa; font-size: .79rem; }
.footer-main h2 { margin: 5px 0 15px; color: #fff; font-size: .82rem; letter-spacing: -.01em; }
.footer-main > div:not(.footer-brand) > a, .footer-main > div:not(.footer-brand) > p { display: flex; align-items: center; gap: 8px; margin: 8px 0; color: #b7b7b7; font-size: .75rem; }
.footer-main a:hover { color: #fff; }
.footer-main .icon { color: #ff93a8; }
.footer-bottom { display: flex; justify-content: space-between; gap: 20px; padding: 17px 0 22px; border-top: 1px solid rgba(255,255,255,.12); color: #858585; font-size: .67rem; }
.footer-bottom span:last-child { display: flex; gap: 17px; }

@media (max-width: 1120px) {
  .desktop-nav { display: none; }
  .menu-toggle { display: inline-grid; }
  .brand { flex-basis: 300px; }
  .brand-lockup { width: min(285px,43vw); }
  .brand-lockup img { width: 225px; }
  .brand-lockup > span { margin-left: 78px; }
  .support-hero-grid { gap: 38px; }
  .primary-action-grid { grid-template-columns: repeat(2,1fr); }
  .primary-action:nth-child(3) { border-top: 1px solid var(--line); border-left: 0; }
  .primary-action:nth-child(4) { border-top: 1px solid var(--line); }
  .service-list-grid { grid-template-columns: repeat(2,1fr); }
  .contact-layout { grid-template-columns: 235px 1fr; }
  .quick-help { grid-column: 1/-1; }
  .legal-layout { grid-template-columns: 210px minmax(0,1fr); gap: 30px; }
  .footer-main { grid-template-columns: 1.5fr repeat(2,1fr); }
  .footer-main > div:last-child { grid-column: 2/-1; }
}

@media (max-width: 760px) {
  .shell { width: min(calc(100% - 28px), var(--shell)); }
  .header-utility { display: none; }
  .header-inner { min-height: 76px; gap: 5px; }
  .brand { flex-basis: auto; }
  .brand-lockup { width: min(224px,63vw); }
  .brand-lockup img { width: 185px; }
  .brand-lockup > span { margin: -6px 0 0 64px; font-size: .43rem; }
  .header-report { display: none; }
  .language-switch { padding-inline: 4px; }
  .search-toggle { display: none; }
  .search-panel { top: 76px; }
  .search-panel-inner { align-items: center; }
  .search-input-wrap { display: grid; }
  .support-hero { padding: 38px 0 76px; }
  .support-hero::after { right: -430px; bottom: -320px; }
  .hero-tech-scene { top: 170px; right: -310px; width: 650px; height: 610px; opacity: .30; }
  .support-hero-grid { grid-template-columns: 1fr; gap: 32px; }
  .support-hero-copy, .service-desk-card, .support-search, .support-popular { min-width: 0; max-width: 100%; }
  .support-hero-copy h1 { font-size: clamp(2.7rem,13vw,4.2rem); }
  .support-hero-copy > p { font-size: 1rem; }
  .support-search { min-height: 62px; padding-left: 14px; }
  .support-search button { min-height: 46px; padding: 0 13px; font-size: .79rem; }
  .service-desk-card { padding: 22px; }
  .service-desk-actions { flex-wrap: wrap; }
  .service-desk-card dd { overflow-wrap: anywhere; }
  .primary-action-grid { grid-template-columns: 1fr; }
  .primary-action { min-height: 102px; border-top: 1px solid var(--line); border-left: 0; }
  .primary-action:first-child { border-top: 0; }
  .helpdesk-banner { padding-top: 20px; }
  .helpdesk-banner-inner { grid-template-columns: auto 1fr; padding: 23px; }
  .helpdesk-actions { grid-column: 1/-1; }
  .helpdesk-actions .button { flex: 1 1 170px; }
  .essential-services, .common-guides { padding: 44px 0; }
  .support-section-heading { align-items: flex-start; flex-direction: column; gap: 13px; }
  .essential-grid, .service-list-grid, .news-grid { grid-template-columns: 1fr; }
  .role-services { padding: 46px 0; }
  .role-shell { grid-template-columns: 1fr; gap: 32px; }
  .role-tabs { overflow-x: auto; }
  .role-tabs button { flex: 1 0 auto; padding-inline: 15px; }
  .role-link-grid { grid-template-columns: 1fr; }
  .common-guide-grid { grid-template-columns: 1fr; }
  .common-guide-grid > a:nth-child(odd), .common-guide-grid > a:nth-child(even) { padding: 16px 4px; border-right: 0; }
  .status-support { padding: 48px 0; }
  .status-support-grid { grid-template-columns: 1fr; gap: 36px; }
  .support-news > .shell { grid-template-columns: 1fr; gap: 9px; padding: 27px 0; }
  .support-news > .shell > div { padding: 9px 0; border-top: 1px solid var(--line); border-left: 0; }
  .breadcrumbs { overflow-x: auto; white-space: nowrap; }
  .page-intro { padding: 31px 0 27px; }
  .section { padding: 44px 0; }
  .compact-top { padding: 25px 0 12px; }
  .content-with-sidebar { grid-template-columns: 1fr; }
  .filter-panel { position: static; display: flex; overflow-x: auto; padding: 8px; }
  .filter-panel h2 { display: none; }
  .filter-panel button { width: auto; flex: 0 0 auto; white-space: nowrap; }
  .support-banner { grid-template-columns: auto 1fr; }
  .support-banner .button { grid-column: 1/-1; }
  .intro-search { align-items: stretch; flex-direction: column; }
  .intro-search form { min-width: 0; }
  .detail-hero-grid { grid-template-columns: 1fr; }
  .service-orbit { display: none; }
  .article-layout { grid-template-columns: 1fr; gap: 28px; padding-top: 42px; }
  .article-side { position: static; }
  .guide-row { grid-template-columns: auto 1fr auto; }
  .guide-row time { display: none; }
  .faq-layout { grid-template-columns: 1fr; }
  .news-card:only-child { min-height: 0; display: flex; grid-column: auto; }
  .news-card:only-child .news-card-top { align-self: auto; flex-direction: row; padding-right: 0; border-right: 0; }
  .news-card:only-child h2 { margin-top: 18px; }
  .news-card:only-child p { margin-top: 11px; }
  .news-card:only-child > a { margin-top: auto; padding-top: 20px; }
  .contact-layout { grid-template-columns: 1fr; }
  .contact-channels { padding: 23px; }
  .contact-channels h2 { font-size: 1.4rem; }
  .legal-layout { grid-template-columns: 1fr; gap: 20px; }
  .legal-summary { position: static; }
  .form-row { grid-template-columns: 1fr; gap: 0; }
  .footer-main { grid-template-columns: 1fr 1fr; gap: 25px; }
  .footer-brand { grid-column: 1/-1; }
  .footer-main > div:last-child { grid-column: 1/-1; }
  .footer-bottom { align-items: flex-start; flex-direction: column; }
}

@media (max-width: 440px) {
  .brand-lockup { width: min(205px,61vw); }
  .brand-lockup img { width: 168px; }
  .brand-lockup > span { margin-left: 58px; font-size: .39rem; }
  .support-hero-copy h1 { font-size: 2.65rem; }
  .support-search button { width: 44px; padding: 0; justify-content: center; font-size: 0; }
  .support-search button .icon { width: 20px; height: 20px; }
  .service-desk-actions { align-items: flex-start; flex-direction: column; }
  .service-desk-card dl { grid-template-columns: 1fr; }
  .primary-action { padding: 17px; }
  .helpdesk-banner-inner { grid-template-columns: 1fr; }
  .helpdesk-banner-icon { width: 50px; height: 50px; }
  .helpdesk-actions { grid-column: auto; }
  .footer-main { grid-template-columns: 1fr; }
  .footer-main > div { grid-column: 1 !important; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; transition: none !important; }
}